FAQs
Q: What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard,
American Express, and secure online payment methods available at checkout.
Q: Can I cancel or modify my order?
Orders can be canceled or modified within a short time after placement.
Please contact our support team immediately at our customer service email for
assistance.
Q: How long does shipping take?
All orders are processed within 3–5 business
days. Delivery times may vary depending on destination and external factors
such as weather conditions.
Q: Do you offer international shipping?
Currently, we primarily serve customers in the
United States. For international inquiries, please contact our support team.
Q: How can I track my order?
Once your order ships, you will receive a tracking number via email to
monitor your shipment.
Q: Can I return one item from the bundle?
The promotional bundle must be returned together
as per our return policy.
Q: Are these smartwatches compatible with bothiPhone and Android?
Yes, our smartwatches are compatible with both iOS and Android devices
via Bluetooth connection.
Q: How do I connect my smartwatch to my phone?
Scan the QR code on
your smartwatch packaging or user manual to download the app, then follow the
in-app instructions to pair your watch with your phone.
Q: How do I get the user manual?
Scan the QR code on
your product’s sticker or contact our support team for a copy.
Q: What is your return policy?
We offer a return policy within a specified period after delivery. Items
must be unused and in original packaging. Visit our Return Policy page for full
details.
Q: Do your products come with a warranty?
Yes, Gear Dolphin
products come with a one-year limited warranty, supported by our U.S.-based
service center.
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