Shipping Policy

1. Shipping Coverage

We currently only ship within the United States, including all 50 states and applicable U.S. territories.
We do not ship internationally at this time.

2. Order Processing Time

All orders are typically processed within 1–2 business days after the order is placed, excluding weekends and U.S. holidays.

During peak seasons, processing times may be slightly longer.

Your package will not ship until your payment has been successfully authorized.

3. Shipping Methods & Timing

We offer reliable shipping options designed to meet customer expectations for speed and dependability.

Standard Shipping

Estimated delivery: 3–7 business days after shipping
Carriers may include USPS, UPS, or comparable U.S. carriers

Expedited Shipping (if available at checkout)

Estimated delivery: 2–3 business days after shipping
Additional charges may apply

Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or other unforeseen factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and delivery address.

From time to time, we may offer free shipping promotions. Any active promotions will be clearly displayed on the website during eligible periods.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking details to become active after the notification is sent.

6. Delivery Issues

Lost or Stolen Packages

If tracking shows your package was delivered but you did not receive it:

Check with household members or the delivery location
If the package cannot be located, contact us and we will assist with the investigation

Damaged Items

If your package arrives damaged, please contact us within 5 days of delivery at support@geardolphin.com and include clear photos of the item and packaging.

7. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you need to update your address after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once the order has shipped.