Refund Policy

Effective Date: 1/10/2026

At Gear Dolphin, customer satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, and exchanges are handled for orders placed on our website.

1. Return Eligibility

We accept returns within 15 days of delivery.

To be eligible for a return:

The item must be unused, in original condition, and in its original packaging
Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale
Gift cards
Products damaged due to misuse, improper handling, or normal wear and tear

3. How to Start a Return

To initiate a return, please contact us at:

📧 support@geardolphin.com

Include your order number and reason for return. Our support team will provide return instructions if your request is approved.

Do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable
We recommend using a trackable shipping method, as we are not responsible for lost return shipments

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery at support@geardolphin.com with photos of the item and packaging.

We will arrange a replacement or refund at no additional cost to you.